Appsuite

Appsuite delivers success with technology solutions that increase revenue and profits for our restaurant and hospitality customers worldwide. Appsuite was founded in 2010 with a single mission: To help our customers leverage technology to increase revenue, loyalty, and customer satisfaction over the lifetime of their relationship with their guests.

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Who This Is Best For

Appsuite CRM is best for businesses in the hospitality, entertainment, food & beverage, and corporate dining sectors. This includes restaurants (multi-unit, multi-concept, and independent), hotels, resorts, food halls, and entertainment venues. It's specifically designed for companies looking to increase customer loyalty and revenue through integrated CRM, loyalty programs, rewards, online ordering, and gift cards.

Restaurants: From large chains to independent eateries, Appsuite offers solutions for online ordering, loyalty programs, and POS integration to boost repeat business.
Hotels and resorts: It helps enhance the guest experience with features like digital ordering (poolside, in-room), gift cards, and loyalty programs that drive repeat visits.
Food halls and corporate dining: Appsuite provides tools for managing customer engagement and loyalty within specific dining environments.
Entertainment venues: The platform is suited for venues looking to engage with customers and build loyalty through a digital platform.
Industry-specific focus: Appsuite is built with the unique needs of the hospitality industry in mind.
Integrated solutions: It combines CRM with other key tools like loyalty programs, gift cards, and multi-channel ordering, often integrating with popular POS systems like Oracle MICROS.
Revenue and loyalty driven: Its core mission is to help businesses increase revenue, customer satisfaction, and loyalty through technology and targeted marketing.

Key Benefits

Appsuite CRM's key benefits include increased customer engagement and loyalty, which drives sales and retention, and streamlined operations through automation and data management. It specializes in the food and beverage industry, offering integrated features like multi-channel marketing, loyalty programs, and a unified POS system, resulting in improved customer experiences and efficiency.

Increased Sales & Revenue

AppSuite drives growth through targeted marketing, loyalty programs, and a seamless customer experience. These tools help attract new customers while increasing spend and visit frequency from existing ones.

Customer Loyalty & Retention

Personalized communication and rewards programs encourage repeat visits and long-term loyalty. Customers feel recognized and valued, which strengthens ongoing relationships.

Customer Engagement

A consistent and visually polished digital experience improves engagement across every touchpoint. From ordering to marketing, customers enjoy a more intuitive and connected journey.

Streamlined Sales Processes

Sales workflows are automated and supported by actionable insights. This helps teams optimize the sales journey while reducing manual effort.

Integration & Compatibility Info

AppSuite CRM has a validated integration with specific Oracle Hospitality products, such as Simphony and RES3700, which allows for seamless data flow between the systems. Compatibility is achieved through REST APIs and Oracle's extensibility methods, enabling features like loyalty, gift cards, and order management to be integrated with the point-of-sale (POS) environment.

Integration Details

Oracle Hospitality: AppSuite has a validated integration with Oracle Hospitality Simphony and RES3700.
Integration method: The integration connects AppSuite's cloud services to the Oracle Hospitality environment at the workstation level using Oracle's extensibility methods and AppSuite's REST APIs.
Functionality: The integration allows for seamless data transfer for functions like loyalty, rewards, gift cards, surveys, and delivery orders directly within the Oracle Hospitality touchscreen environment.
Extensibility: For systems beyond the validated Oracle integrations, AppSuite can build new integrations using its own Java REST API, providing flexibility for other business applications.